Terms of Service.

Agreement to Our Legal Terms

Akatare Jenga Stores LTD. ("Company", "we", "us", or "our") is a company registered in Uganda at Room 127, 1st Floor, Hotel Equatorial Mall, Plot 37/39 William Street, Central Uganda, Kampala, Uganda.

We operate the website https://getloadex.com, the LoadEx mobile application, and related products and services that link to these terms (collectively, the "Services"). These Terms of Service are a legally binding agreement between you, whether personally or on behalf of an entity, and Akatare Jenga Stores LTD. By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these terms.

If you do not agree with these terms, you must not use the Services. The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.

1. Description of Service

LoadEx is a cross-border cargo operations and fleet management platform designed to digitize, simplify, and secure logistics workflows for micro-enterprises, bus operators, cargo desks, fleet teams, and large-scale logistics operations.

The Services may include multi-tenant web and mobile applications, digital manifest generation, real-time transit tracking, automated cash-on-delivery reconciliation support, cargo image analysis, digital receipts, customer updates, operational reporting, and ledger tools that help teams understand how credit, collections, and cargo evidence move through the business.

2. Hardware Provision, Ownership, and Custody

To help a client or tenant use LoadEx, we may provision physical hardware such as Android tablets, smartphones, data SIM cards, scanning equipment, and related accessories ("Company Devices"). Unless a separate written agreement states otherwise, these terms apply to all Company Devices.

Retention of title

All Company Devices, software configurations, security profiles, and mobile device management profiles remain the exclusive property of Akatare Jenga Stores LTD. No ownership transfers to the tenant, its staff, dispatchers, drivers, agents, or third parties.

Return of devices

Upon suspension, expiration, or termination of the account relationship or business agreement for any reason, all Company Devices must be returned to an authorized LoadEx hub or representative within forty-eight (48) hours, in full working condition, normal operational wear and tear excepted.

Loss, theft, and damage liability

The tenant is responsible for the custody, safety, and proper use of all Company Devices. If a device is lost, stolen, unretrievable, or damaged beyond normal operational wear and tear, the tenant must reimburse LoadEx for the replacement cost or direct replacement value invoiced by LoadEx.

To the fullest extent allowed by law and any applicable business agreement, LoadEx may recover these replacement costs from pending collection margins, ledger balances, escrow balances, or other amounts owed to the tenant through the platform.

Operational lockdown

Company Devices may be remotely managed for operational security. Any attempt to bypass, alter, remove, disable, or uninstall device security controls, tracking profiles, or lockdown profiles may result in immediate service suspension, service termination, and hardware retrieval.

3. Our Services

The Services are provided for business and operational use. Information made available through the Services is not intended for distribution to any person or entity in any jurisdiction where that distribution or use would violate law or regulation. Users who access the Services from other locations are responsible for complying with applicable local laws.

4. Intellectual Property Rights

Our intellectual property

We own or license the intellectual property rights in the Services, including source code, databases, functionality, software, website designs, text, photographs, graphics, logos, trademarks, service marks, and other materials (collectively, "Content" and "Marks"). The Content and Marks are protected by copyright, trademark, and other intellectual property laws.

Your use of our Services

Subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print a copy of properly accessible Content for your internal business purpose only.

You may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any part of the Services, Content, or Marks for a commercial purpose without our prior written permission.

5. User Representations

By using the Services, you represent and warrant that:

• all registration and account information you submit is true, accurate, current, and complete;
• you will maintain the accuracy of that information;
• you have legal capacity and authority to agree to these terms;
• you are not under 18 years of age;
• you will not access the Services through automated or non-human means except where expressly authorized by us;
• you will not use the Services for illegal or unauthorized purposes; and
• your use of the Services will not violate applicable law or regulation.

6. User Registration

You may be required to register or be invited into a tenant workspace to use parts of the Services. You agree to keep credentials, one-time passwords, and account access confidential. You are responsible for activity that occurs through your account, subject to applicable law and our security controls.

We may remove, reclaim, or change usernames, workspace names, or account identifiers if we determine they are inappropriate, misleading, inactive, or otherwise objectionable.

7. Purchases and Payment

LoadEx may support purchases, customer-side charges, service fees, micro-fees, wallet activity, repayment workflows, cash-on-delivery collections, automated payment flows, and ledger entries related to cargo operations. You agree to provide current, complete, and accurate information for all payment, billing, collection, and reconciliation activity.

Where LoadEx prepays, advances, extends credit, pays a customer-side charge, or enables a tenant to collect on our behalf, the tenant must follow the repayment, collection, and reconciliation rules shown in the platform or agreed in writing. We may correct ledger entries, reverse invalid transactions, suspend access, or require repayment where collections, payment confirmations, evidence, or operational records do not reconcile.

We may change prices, fees, payment methods, or billing practices at any time, subject to any written agreement then in force. You are responsible for applicable taxes, charges, payment-provider costs, and any costs caused by inaccurate payment information or failed collection obligations.

8. Prohibited Activities

You may not access or use the Services for any purpose other than the purpose for which we make them available. You must not:

• systematically retrieve data or content to create a collection, database, or directory without written permission;
• trick, defraud, or mislead us or other users, especially to obtain account, payment, cargo, or security information;
• circumvent, disable, or interfere with security features of the Services or Company Devices;
• upload false cargo evidence, alter receipts, manipulate manifests, or misrepresent payment status;
• use the Services to handle illegal goods, sanctioned goods, or cargo you are not authorized to handle;
• harass, abuse, threaten, or harm our staff, other users, customers, drivers, or operators;
• use bots, scripts, scrapers, or unauthorized automated tools;
• interfere with, disrupt, or create an undue burden on the Services or networks connected to the Services;
• attempt to impersonate another user or person;
• sell or transfer your account without permission;
• reverse engineer, decompile, or attempt to discover source code except as allowed by law; or
• use the Services in violation of applicable law, regulation, or these terms.

9. User Generated Contributions

The Services may allow you to create, submit, upload, transmit, or store content such as cargo photos, notes, receipt context, driver details, vehicle information, route information, messages, reviews, and operational records ("Contributions").

You are responsible for your Contributions. You confirm that you have the rights, permissions, and lawful basis necessary to submit them, and that they are not false, misleading, unlawful, defamatory, obscene, abusive, discriminatory, or otherwise harmful.

10. Contribution Licence

By submitting Contributions through the Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, reproduce, display, use, and transmit those Contributions as needed to operate, secure, improve, audit, and support the Services.

You retain ownership of your Contributions. We do not claim ownership over tenant cargo records or operational data, but we may use such data as necessary to provide the Services, enforce these terms, prevent loss, investigate disputes, comply with law, and maintain platform integrity.

11. Guidelines for Reviews

If we provide a place to leave reviews or feedback, your review must be based on genuine experience. Reviews must not contain offensive, abusive, discriminatory, false, misleading, confidential, illegal, or competitor-manipulated content. We may accept, reject, moderate, or remove reviews at our discretion.

12. Mobile Application Licence

If you access the Services through a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the application on devices you own, control, or are authorized to use, strictly in accordance with these terms and any app-store rules that apply.

You must not decompile, reverse engineer, modify, adapt, improve, translate, create derivative works from, bypass controls in, or use the application for unauthorized purposes.

13. Services Management

We reserve the right, but do not have the obligation, to monitor the Services for violations of these terms, take appropriate legal action, refuse or restrict access, remove or disable content, suspend users or tenants, and otherwise manage the Services to protect our rights, customers, cargo evidence, payment integrity, platform performance, and business operations.

14. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by the Privacy Policy where it applies. The authenticated LoadEx application may involve additional operational data terms during customer onboarding.

15. Copyright Infringements

We respect intellectual property rights. If you believe that material available through the Services infringes your copyright, contact us using the details in the Contact Us section and include enough information for us to identify and review the material.

16. Term and Termination

These terms remain in full force while you use the Services. We may deny, suspend, or terminate access to the Services at any time, without notice, for any reason permitted by law, including breach of these terms, misuse of cargo evidence, non-payment, failed reconciliation, device tampering, suspected fraud, or conduct that may harm LoadEx, customers, operators, drivers, or the platform.

If your account is terminated or suspended, you must not create another account under your own name, a fake name, or the name of a third party without our written permission. Termination does not limit our right to recover amounts owed, retrieve Company Devices, preserve evidence, or pursue legal remedies.

17. Modifications and Interruptions

We may change, modify, remove, suspend, or discontinue parts of the Services at any time. We will make reasonable efforts to provide prior notice of scheduled changes that materially affect Services you use, but we cannot guarantee the Services will always be available.

We may experience hardware, software, network, payment-provider, telecom-provider, or maintenance issues that cause interruptions, delays, or errors. We are not liable for loss, damage, or inconvenience caused by downtime or discontinuance to the fullest extent permitted by law.

18. Governing Law

These terms are governed by the laws of Uganda. Akatare Jenga Stores LTD. and you irrevocably consent that the courts of Uganda have jurisdiction to resolve disputes arising in connection with these terms, subject to any mandatory law that applies.

19. Dispute Resolution

You agree to submit disputes related to these terms or the legal relationship established by these terms to the courts of Uganda. We may also bring proceedings in the courts of the country where you reside or, if you are using the Services in the course of trade or profession, the state or country of your principal place of business.

20. Corrections

Information on the Services may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, receipt context, route data, or other operational information. We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

21. Disclaimer

The Services are provided on an as-is and as-available basis. To the fullest extent permitted by law, your use of the Services is at your sole risk. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free from defects. We are not responsible for third-party networks, telecom providers, payment providers, customer devices, operator misuse, inaccurate user submissions, or third-party websites and services linked to or from the Services.

22. Limitations of Liability

To the fullest extent permitted by law, we and our directors, employees, agents, affiliates, and partners will not be liable for indirect, consequential, exemplary, incidental, special, punitive, or similar damages, including lost profit, lost revenue, business interruption, loss of data, or loss arising from use of or inability to use the Services, even if advised of the possibility of such damages.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, claim, demand, reasonable attorneys' fees, or expenses arising out of your Contributions, use of the Services, breach of these terms, breach of your representations, violation of third-party rights, misuse of cargo or payment data, unlawful cargo handling, or harmful conduct toward another user or customer.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you must indemnify us. You agree to cooperate with our defence of such claims.

24. User Data

We maintain certain data you transmit to the Services to manage performance, security, support, audit, receipts, cargo evidence, reports, and service delivery. Although we may perform backups and operational safeguards, you are responsible for data you transmit and for activity conducted through your account.

25. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending emails, receiving SMS messages, accepting digital receipts, confirming payments, and completing online forms are electronic communications. You consent to receive electronic communications and agree that electronic agreements, notices, disclosures, records, transactions, and signatures satisfy any legal requirement that such communication be in writing where permitted by law.

26. SMS Text Messaging

Program description

By opting into any LOADEX-LTD or UG-SMS text messaging program, you consent to receive SMS messages to your mobile number. Messages may include cargo updates, order updates, receipt links, account alerts, payment notices, service messages, marketing communications, or special offers.

Opting out

To stop receiving SMS messages from us, reply with STOP where the message flow supports opt-out. You may receive an SMS confirming your opt-out. If you want to join again, sign up or request access again and we may resume messages.

Message and data rates

Message and data rates may apply to SMS messages sent or received. Rates are determined by your carrier and mobile plan. Carriers are not liable for delayed or undelivered messages.

Support

For SMS support, reply HELP where supported, email [email protected], or call +256781922138.

27. Miscellaneous

These terms and any policies or operating rules posted by us on or in respect of the Services constitute the entire agreement between you and us. Our failure to enforce a right or provision is not a waiver. We may assign our rights and obligations. We are not responsible for loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control.

If any provision is unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created by these terms or your use of the Services.

28. Contact Us

To resolve a complaint or receive more information about the Services, contact us at: